Parents Waiting Area: If you will be staying to watch your child’s lesson you are invited to stay in the parents waiting area on the deck. Do not go inside the pool fence at any time without permission from your child’s instructor. Pool safety rules will be explained on the first day of classes.
Inclement Weather: In the event of thunder, lightning, extreme heavy rain or hail that results in classes being cancelled, Super Swimmer Squad staff will notify you. A minimum of 15 minutes with no inclement weather activity must pass before classes can resume safely. Classes will resume as scheduled once it is safe to do so. A class is considered complete at 50% complete (15 minutes of a 30 minute class). Classes that staff cancel or are less than 50% completed due to weather will be made up on the last Friday of each session or unless otherwise noted. Only one weather make up class is available each session. The weather make up day is only for making up classes cancelled by us due to inclement weather.
Missed Classes: If you fail to show up for your scheduled class there are no make up classes. Please do not schedule vacation/other activities during your lessons as there are no refunds or make up classes available if you do not show. Classes are for the registered student only and not transferable. Understandably, it is not our responsibility to provide make ups when people double book themselves and chose to attend the other activity. In the event of illness that will result in missing more than one class please speak to Cheryl Lindquist to arrange make up classes. However, there are no refunds or credits once the session has started.
NSF: There is a $60 non-refundable charge for NSF cheques. Your registration will not be processed until the NFS fee as well as all outstanding fees have been paid in cash or e-transfer. This may result in you losing you booking.
Cancellation: If you need to cancel your session please notify the office in writing (email) as soon as possible. If you cancel before 2 weeks prior to your start day you will receive a full refund less $50/student/session registration fee. If you cancel within 2 weeks of your scheduled start date you will receive a 50% refund after the $50/student/session registration fees. If you cancel once the session has started there are no refunds.
Other Issues: If you have any issues or concerns about how your/your child’s lessons are progressing please speak with any Super Swimmer Squad: Backyard Aquatics staff.
We reserve the right to change session dates and times without notice.
Please do not bring pets to swim lessons.
Backyard play equipment is closed to Super Swimmer Squad students and guests.